faq

Can I provide my own item for embroidery? 

At this time, we are not accepting personal items for embroidery.

How do I wash embroidery?

Turn inside out before washing

Machine wash cold on a gentle cycle

Avoid bleach or harsh detergents

Lay flat or hang to dry (avoid the dryer if possible)

If ironing is needed, place a cloth over the embroidery and use low heat

Can I pick up an order in person?

Yes! We offer in-person pickup for customers in the Cartersville, GA and Dallas, GA areas. Just shoot us an email at willowandthornembroidery@gmail.com to arrange your pick-up order.

Can I place a special order?

Yes! Visit our Custom Order Request page to submit your order or email us directly at willowandthornembroidery@gmail.com.

When do I need to pay for a special order?

After we review your request and confirm the design together, we’ll send a Shopify invoice for payment. Because each item is made to order, we’ll start production once payment is received.