Refund policy

Since every item is made to order and created just for you, we’re unable to accept returns or exchanges at this time.
If there’s ever an issue with your order, please reach out — we want you to love your purchase and will do our best to help!

You can always contact us for any return question at willowandthornembroidery@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.