Shipping policy

Processing Time

• All orders are processed within 2-25 business days (excluding weekends and holidays)
• Custom embroidered items may require additional processing time
• You will receive a confirmation email with tracking information once your order ships
• Delivery times are estimates and not guaranteed

Shipping Destinations

• We currently ship to addresses within the United States
• We do not ship to P.O. boxes for certain items

Order Tracking

• You will receive a tracking number via email once your order ships

Lost or Damaged Packages

• Contact us at willowandthornembroidery@gmail.com within 12 hours of delivery if your package arrives damaged

Contact Us

• Questions about shipping? Email us at willowandthornembroidery@gmail.com or call (470) 315-1014